Return Policy

Items are quality inspected prior to shipping and in most cases are non-returnable. If the fault lies with our product, we will make it right by issuing a credit towards another product on the website. If customer is not satisfied with merchandise for any reason, please send e-mail to customerservice@thetapestree.com and explain the issue.

We want all our customers to be delighted with their purchases and will answer any complaints on a case-by-case basis.